Refund And Return Policy

Refund & Return Policy

At ShimmeryGlo, we’re committed to delivering premium-quality products and a seamless experience from checkout to glow-up.

If you have any issues or questions about your order, please reach out to our support team at info@shimmeryglo.co.za - we’re always happy to help.

Returns & Exchanges

Please note that due to hygiene and safety reasons, we cannot accept returns or exchanges on used or opened personal care items, including skincare, haircare, and beauty tools.

If your product is unused, unopened, and still in its original packaging, you may request a return or exchange within 7 days of delivery.

Once your return is approved, you’ll receive instructions on how to send the product back. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Damaged or Faulty Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the product.

Our team will review the case and arrange a replacement or refund as quickly as possible.

Refunds

Approved refunds will be processed to your original payment method within 7–10 business days after we’ve received and inspected the returned item.

Please note that shipping fees are non-refundable.

Privacy & Communication

Your privacy matters to us.

We’ll only use your email address for order updates and occasional promotional offers.

We never sell, rent, or share your personal information with any third parties.